Refund policy

Overview

Centric Iterations sells precision industrial tooling manufactured and fulfilled by REGO-FIX. Because these are made-to-specification industrial products shipped directly from the manufacturer, we do not accept returns or exchanges for reasons of convenience, change of mind, incorrect ordering, or no longer needing an item.

We accept claims only in the circumstances described below.

Manufacturing Defects

Any catalog item found to be defective due to workmanship will be replaced at no charge for a period of up to one (1) year from the date of purchase, consistent with the manufacturer's warranty.

  • Claims are evaluated by the manufacturer. Items determined to be damaged by use or misuse are not covered and will be returned to the end-user at their cost.

  • Defective items must be returned under a Return Merchandise Authorization (RMA), which we will obtain on your behalf. Do not ship anything back before an RMA is issued. We cannot guarantee a successful return and refund if our instructions and processes are not followed carefully.

  • Approved defect claims are resolved by replacement. Where replacement is not possible, a refund will be issued to the original payment method.

Incorrect Items or Non-Functional Items

Claims for items shipped in error, incorrect quantities, or products that are non-functional upon receipt must be reported to us within five (5) business days of delivery.

  • Retain all original packaging and provide photographs of the items and packaging as received.

  • Claims made after five business days may not be recoverable from the manufacturer and may be denied.

Damage occurring during shipment is not covered by this section. All shipments are FOB Whitestown, Indiana, and travel at the customer's risk. See our Shipping Policy.

Final Sale Items

The following are non-cancelable and non-returnable under all circumstances, including for defects except as expressly covered by the manufacturer:

  • Specials- any item quoted on a case-by-case basis or produced from customer prints or drawings

  • XL holders- assembled, non-stocked products

  • Modified holders of any kind, including laser marking and RFID chip installation

  • Technical lab services, including installations. Installed coolant tubes and pull studs cannot be credited.

Order Cancellation

Orders are transmitted to the manufacturer immediately upon placement. Once an order has been placed, it generally cannot be cancelled.

If you contact us at tooling@centriciterations.com before your order has entered fulfillment, we may be able to cancel it at our discretion. We cannot guarantee this and encourage you to review your order carefully before checkout.

Machine and Press Systems

PowRgrip press systems carry a manufacturer warranty of two (2) to five (5) years depending on model and registration, covering parts and labor. Freight to return a machine for warranty service is paid by the end user. Machine warranty coverage is valid only with the use of original REGO-FIX powRgrip tooling.

How to Submit a Claim

Email tooling@centriciterations.com with your order number, the affected part numbers, a description of the issue, and photographs where applicable. We respond within one business day, Monday through Friday.

Refunds

Approved refunds are issued to the original payment method. We do not issue store credit. Refunds typically appear within 5-10 business days of processing, depending on your financial institution.

Restocking and Fees

Where a return is accepted outside the circumstances above at our sole discretion, a restocking fee of no less than 15% will apply and return freight will be the customer's responsibility.